APPOINTMENTS

We offer several options for your convenience to reserve an appointment. You may schedule an appointment by calling our office, visiting our website, contacting us via email, phone, or Instagram. All practitioners are trained and approved in accordance with the company’s treatment protocols and therefore Skiin Lab does not guarantee continued treatment with a named practitioner or therapist. Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:

• Face treatments: All make-up removed prior to treatment

• Laser hair removal: area shaved 24 hours prior to treatment and free of hair. Hair must not be waxed or plucked prior to laser hair removal.

If you are unable to attend your appointment, please contact us at least 48 hours prior to your appointment. Any cancellation within 48 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged. If you do not attend your appointment with no attempt made to let us know, this will result in a 100% charge or forfeiting your treatment. Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge. A reminder for your appointment will be sent via text or email. In case you need to cancel or reschedule, please call us on 07561 853431 or email info@skiinlab.co.uk. Please note that when you schedule an appointment, it signifies your acceptance of the policies.

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WHEN SHOULD I ARRIVE?

Please arrive 10 minutes prior to your scheduled appointment time for your first appointment. This appointment will require you to complete a brief medical history form and consent form. For all other appointment types, please arrive 5 to 10 minutes before your appointment.

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SUITABILITY FOR TREATMENT

We will always assess whether treatment is suitable for you, prior to any treatment being carried out. It is the client’s responsibility to ensure that they provide Skiin Lab with relevant medical history and medication details prior to each treatment. We cannot treat any clients who are under 18, pregnant or breast-feeding

+44 7561 853431

info@skiinlab.co.uk

skiinlab.co.uk

Battlers Green Farm, Studio 19c, Dani Levi, Common Ln, Radlett WD7 8PH

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IS THERE ANYTHING I SHOULD DO PRIOR TO MY APPOINTMENT?

We provide all pre and post-treatment instructions verbally and digitally. For example, we ask you to shave the treatment area before the laser hair removal treatment (we usually recommend that you shave the day before). If not, we may have to reschedule your treatment

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WHAT IF I AM LATE TO MY APPOINTMENT?

If you are running late for your appointment, we request that you contact us as soon as possible. Please keep in mind with some treatments, it may be necessary to reschedule your appointment. In fairness to others, your treatment must end on time so the next scheduled patient’s service can begin on time. If you arrive late for your appointment, your session may be shortened to accommodate other patients whose appointments follow yours.

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WHAT IS THE CANCELLATION POLICY?

Your appointment is reserved exclusively just for you. Should you need to cancel or reschedule your appointment, please notify us 48 hours prior to your scheduled appointment time. All services cancelled less than 48 hours in advance are considered a “no-show” and will be subject to the 50% appointment cancellation / no show fee. This courtesy enables us to maintain a higher availability for our patients. Please note that you are agreeing to this policy by scheduling an appointment.

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DEPOSITS

Deposits are applied toward service fees and will NOT be refunded due to cancellation. NO exceptions. Appointment times are booked according to your scheduled procedure. Therefore, the deposit confirms your booking. The deposit fee does not go toward future appointments. If you purchase a package or treatments during a promotional event, you will be required to pay a non-refundable deposit for the treatment and in case of “No Show” or “Late to pay a non-refundable deposit for the treatment and in case of “No Show” or “Late Cancellation” you will lose any deposit paid towards treatment/procedure. NO refunds, exchanges, or credit card chargebacks will be accepted. If, for any reason, the payment does not process, you will be responsible for the owed deposit and billed. Future appointments cannot be made prior to resolving the deposit fee owed.

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REFUND POLICY

While we make every effort to make our customers as happy as possible, ALL SALES ARE FINAL and are non-transferable. Unfortunately we cannot offer refunds on any used or unused appointments/sessions for individual services, service packages, or service series. Skiin Lab reserves the right to review all refund requests and decide on any resolution (if any). If you purchase a package or treatments during a promotional event, we are unable to refund, but we may choose to provide in-store credit.

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PAYMENTS

Payments for all procedures and services are prepaid. We accept Mastercard, Visa, Debit/Credit cards. We DO NOT accept personal cheques or American Express. Depending on the treatment amount, payment options may be available.

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GENERAL POLICIES

A credit card is required to secure all appointments. All prices, policies and services are subject to change without notice. Scheduling an appointment is your acceptance of these policies. All sales are final. Charges for all procedures/treatments will be collected before a member of the Skiin Lab team begins the treatment/procedure.

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CHILDREN, PETS & VISITORS

Although we love children and pets, we cannot accommodate children or pets in the clinic. So please plan accordingly prior to your appointment. Visitors (eg: spouses, friends) are welcome to come; however, they must wait in the waiting lounge during your treatment/procedure. This policy is to ensure that you get full attention during your treatment/procedure. Offered treatments/procedures are very precise and require great concentration and attention to detail without distractions for the best results. NO visitors will be allowed in the treatment room. If your visitor would like a consultation, they must have an appointment booked prior to arrival.​​​